Privacy Notice

In accordance with the Brazilian General Data Protection Law (LGPD) – Law No. 13.709/2018, we provide below the key information regarding the collection and processing of personal data that may occur when accessing this company's institutional website. By using this website or any content presented on it, the User agrees to comply with and respect the conditions outlined here. If you disagree with the provided information, please note that it will not be possible to use the offered services, and we request that you immediately stop accessing and using the website and services.

Company Identification: We are Planeta Informática LTDA, a legal entity registered under CNPJ 66.036.831/0001-21, located at Av. Dr. Romeu Tórtima, 272 – Santa Genebra II – Campinas – SP, ZIP Code 13.084-791. To communicate with us, send an email to our DPO at dpo@planeta.inf.br or contact us by phone at (19) 3749-8855.

During the use of this website, no personal data is automatically collected that would allow for the User's identification. Any personal data collected will be those voluntarily and optionally provided by the User, if they submit personal data through the contact methods available on the website (email, phone, and/or letter). The provided data will be forwarded to the company's internal team, which will respond to the request as soon as possible.

If the User provides personal data through the available contact channels, it will not be shared with third parties, unless authorized and/or explicitly requested by the User. Furthermore, security measures will be taken to protect the stored data.

Personal data provided voluntarily by the User through the contact channels will be processed by our company's team, located in Brazil.

Depending on the information submitted, an employee may contact the User to address their request, as required.

The duration of data storage and processing is indefinite and will be maintained for as long as necessary to fulfill its purpose, and/or until the User revokes their consent or upon a judicial or extrajudicial order, when applicable, in accordance with the applicable legal regulations.

As per Article 18 of Law No. 13.709/2018, the User may exercise the following rights regarding any personal data provided:

I – Confirmation of the existence of processing;
II – Access to the data;
III – Correction of incomplete, inaccurate, or outdated data;
IV – Anonymization, blocking, or deletion of unnecessary, excessive, or improperly processed data;
V – Data portability to another service or product provider, upon express request, in accordance with the regulations of the national authority, observing commercial and industrial secrecy;
VI – Deletion of personal data processed with the consent of the data subject, except in cases provided for in Article 16 of this Law;
VII – Information on the public and private entities with which the controller has shared data;
VIII – Information about the possibility of not providing consent and the consequences of refusal;
IX – Revocation of consent, in accordance with § 5 of Article 8 of this Law.

If you wish to exercise any of the rights outlined in the law, please send an email to: dpo@planeta.inf.br.

Cookie Policy

In this Cookie Policy, we inform the User about the use of cookies, which are pieces of code installed in the browser/application (small digital files) that help the platform deliver its intended service. Certain cookie functions may require the User's consent. We inform you that, currently, our website does not use or collect personal data through cookies.

Final Provisions

This "Privacy Notice" and "Cookie Policy" may be reviewed and/or updated at any time. This document will always be available for consultation on this website, with free and easy access. We reserve the right to make improvements and updates that may change its structure or layout, as deemed convenient and necessary. If any provision of this document is considered unenforceable or invalid, that provision will be invalidated without affecting the remaining provisions. Additionally, we inform you that situations not covered in this document will be subject to analysis and deliberation by the responsible team of this company upon request.

If you have any questions, suggestions, or need further contact regarding this document, please send an email to: dpo@planeta.inf.br.

Last update: September 18, 2020.